Information We Collect
Analytics Data
- Usage patterns through Microsoft Clarity
- Traffic analytics via Google Analytics 4
- Device and browser information
- IP address and location data
Customer Information
- Name and contact details
- Service address and installation location
- Plan preferences and usage data
- Payment information
How We Use Your Information
- Service delivery and maintenance
- Customer support and communication
- Network optimization and planning
- Service improvements based on usage patterns
- Marketing communications (with consent)
Data Protection
- Industry-standard encryption for data transmission
- Secure storage of customer information
- Regular security audits and updates
- Limited access to authorized personnel
Your Privacy Rights
- Access your personal information
- Request data correction or deletion
- Opt-out of marketing communications
- Control cookie preferences
- Data portability requests
Cookie Policy
We use cookies for:
- Essential website functionality
- Performance and analytics tracking
- User preference storage
- Service optimization
Contact Information
For privacy-related inquiries:
- Email: privacy@xfiber.com
- Phone: 1800-XFIBER
Updates to Privacy Policy
This policy was last updated on 28 December 2024. We reserve the right to update this policy to reflect changes in our practices and services.